Complaints

We want to give you the best possible service. However, if at any time you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.

If a telephone conversation or meeting does not resolve the matter please put your concerns in writing so that they can be resolved on a more formal basis.  If you remain dissatisfied we shall pass the file to an outside solicitor who will make an independent determination of your complaint.  

If the matter is still not resolved to your satisfaction you can, within the Legal Ombudsman Scheme’s time limits, ask the Legal Ombudsman to consider the complaint.  The Legal Ombudsman will check that you have first tried to resolve the complaint with us.  The Legal Ombudsman’s contact details are : Post : P O Box 6806  Wolverhampton  West Midlands WV1 9WJ. Telephone : 030 555 0333.   E-mail : enquiries@legalombudsman.org.uk 

The Legal Ombudsman’s time limits are six months after receiving a final response to your complaint and in any event either no more than six years from the date of the act or omission or no more than three years from when it was reasonable to know that there was a cause for complaint.

The Solicitors Regulation Authority can help if you are concerned about serious matters such as dishonesty, or the apparent loss of your money, or discrimination.  The ways in which you can raise your concerns with the Solicitors Regulation Authority are set out on their website www.sra.org.uk/consumers/problems/report-solicitor